Returns / Cancellations

All orders can be cancelled up to the day of despatch, when a full refund will be credited, except if:

  1. the order is a large corporate order
  2. the hamper is a bespoke hamper, or where we have purchased specific items for your order
  3. the order has been personalised

Online and telephone orders

For online and telephone orders, the customer has the right to cancel, for whatever reason, an order up to seven days after receipt of goods, as long as:

  1. we are notified in writing, by fax or email, within 7 working days of delivery
  2. the hamper does not contain any perishable items i.e. fish, cheese, ham
  3. the hamper remains unused and no components are opened
  4. the recipient takes all reasonable care of the hamper and its contents prior to our collection which will take place by our courier between Monday to Friday 9am to 5pm (Excluding Bank Holidays)

We will refund you the full amount including carriage within 28 days of receipt of the returned hamper.

Email and written orders

If a customers wishes to cancel their order once it has been dispatched then the following refunds will apply;

Reason for cancellation Cancellation charge
Written or email orders cancelled due to incorrect delivery information provided 50% of invoiced price of the hamper less the original delivery and return charges
Written or email orders for hampers not delivered due to incorrect delivery information provided 50% of invoiced price of the hamper less the original delivery and return charges
For orders place in writing or by email where the carrier is unable to deliver due to the unavailability of the recipient and the hamper is returned 50% of invoiced price of the hamper less the original delivery and return charges

Flexible delivery options

Over 90 years experience


Independently rated


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Bespoke corporate service

100% secure payment

Don't take our word for it…


“Thank you, we were most pleased and satisfied with the hampers from Spicers and we will certainly use your services again.”

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