Get in touch on 01303 235625 or via email|Show prices ex. VAT

Help / FAQs

List of questions

Ordering
How can I order a hamper?
Can I order hampers to more than one address?
I have a large order, what do I do?
How are large corporate orders dealth with?
How can I get a bespoke hamper?
What do I do if I have entered the wrong information?

Allergy Information
Can you tell me if your hampers are suitable for allergy sufferers?

Personalised your Hamper
Can I have a personalised message with my order?
What does the message card look like?

Promotional Codes
Where do I enter my Promotional Code?

Discounts
Can you offer any discounts?
What savings will I get sending multiple hampers to one address?

Delivery
How much does it cost to deliver a hamper?
What are the delivery charges and surcharges?
What are the delivery times?
Can you deliver on a specific day?
If I choose a ‘week commencing’ delivery when will my hamper arrive?
Can you do next day delivery?
Do you deliver to PO Box or BFPO addresses?
Are there any other delivery restrictions?

Distinations
Where can I send hampers to?
Do you deliver to the USA?
How long does it take to deliver my hamper overseas?
Can I send hamper to hospitals, universities or businesses?

VAT
What is the VAT charge on my hamper?

Payment
Is there any other method of payment other than credit card?
Is there a surcharge for paying with a credit card?

Invoice
Can you send me a copy of the invoice?

Tracking
Can I track my order?

Packaging
How will the hamper be packed when it arrives?

Shelf Life
What is the shelf life of my hamper?

Cancellations
Can I cancel my order?
How do I cancel my order?

Date Selected
Can you guarantee the delivery date?

Courier
Can I contact the courier on the day of delivery?

Possible Problems
What should I do if the hamper has not been delivered?
Why have I received a different jar of jam in my hamper than the one advertised?
What do I do if there are missing items?
What should I do if items in my hamper are damaged?

Security and Privacy
Will you pass on my personal information to other companies?
Why do I need to provide a telephone number for the recipient?

Missed Delivery
What happens if no one is in when the carrier delivers?


How can I order a hamper?

You can order a hamper:-

  • online on our website 24hrs a day
  • send a fax to 01303 261810
  • by post to Spicers of Hythe Ltd, Spicer House, Link Park, Hythe CT21 4LR
  • by telephone on +44 (0) 1303 235625

Easy ordering guide:
Simply use the navigation buttons above to find the hamper(s) of choice. Click “add to basket”. Make sure you have the recipient(s) name, address, postcode, telephone number, personalised message and delivery instructions at the time of ordering. Choose the day of delivery before you check out and pay securely by credit or debit card.

By ordering this way you will have full access to the tracking information for the hamper so you can see at a glance when it has been delivered and all addresses added will be entered into your address book for future use to save you typing the addresses in full again.

Back to questions


Can I order hampers to more than one address?

Once you have chosen the hampers on the website and clicked on "Checkout"

  • you will have to login or create an account
  • you will then have a two delivery options "Despatch to Single address" or "Despatch to multiple address"
  • choose the second one and you then can create your list of addresses and allocate the hamper you wish to send with a personalised message to each address.

There is an address finder to make easier for you to complete this section.

If you need to send a large number of hampers to many different addresses, you may find it easier and less time consuming to download our offline order form and bulk delivery spreadsheet. Once completed, simply e-mail both to orders@spicersofhythe.co.uk and our customer service team will process the order for you. You will receive an e-mail once the hampers have been dispatched, to confirm the tracking information.

Back to questions


I have a large order, what do I do?

There is no restriction to the number of hampers and addresses you can send hampers to through the website; however you may wish to speak to us to guide you on the easiest way to process your order. We specialise in large corporate and bespoke hamper orders, just call us today on +44 (0) 1303 235605 to speak to our Corporate Team you will help you through finding a gift solution to suit your budget and requirement.

Back to questions


How are large corporate orders dealt with?

Large corporate orders are generally dealt with over the phone by our customer service team who can discuss your requirements and send you the necessary order and address forms by e-mail for completion. You will still receive tracking information by e-mail once your hampers have been dispatched.

Back to questions


How can I get a bespoke hamper?

We do offer a bespoke hamper service for corporate volume orders (minimum 50 units). Please telephone our knowledgeable customer service staff on 01303 235600 for more information. It will help us to help you if you can have the following information available:

• Number of Hampers you are looking for
• The “wish list” of contents of your hamper
• Whether you would like alcohol or not
• How will deliveries be made (individual or bulk drop)
• Budget for hampers ex VAT
• Have you seen a similar hamper that you like the look of?
• Is this a surprise gift for your staff? (This is important so when you receive a call from us we can be discreet as to who we are, so the surprise is not ruined)

Back to questions


What do I do if I have entered the wrong information?

It is important that we have the correct information to ensure your hamper is delivered successfully. As soon as you are aware of an error please contact our customers service line on 01303 235635.

Back to questions


Can you tell me if your hampers are suitable for allergy sufferers?

We are able to confirm the following:

  • The majority of our hampers contain chocolate and/or cheese which will not be suitable for those with intolerances to dairy goods.
  • All of our hampers are packed in an environment where nuts are packed which may not be suitable for those with a nut allergy.
  • Some products such as mince pies and Christmas pudding will contain traces of alcohol.
  • Some products do contain animal fats so would not be suitable for vegetarians/vegans.
  • Diabetics are encouraged to eat a balanced diet and not specific “diabetic” foods so our hampers would be perfect for them to eat in moderation.

As our hampers are designed to 'treat' clients, the contents are varied. There will be items that are suitable for all; such as delicious preserves, tea, coffee, savoury and sweet treats, which we hope that all will be enjoyed.

Back to questions


Can I have a personalised message with my order?

Yes. You can have a personalised message with each hamper, up to 200 characters including space and punctuation. Alternatively you can provide your own cards or compliment slips; provided they do not exceed the maximum size of A5. For this option please call the office customer service line on 01303 235635.

The message will be enclosed with the delivery documentation. Please note we do not enclose any pricing information with the delivery.

Back to questions


What does the message card look like?

We can add your personal message as an integral part of the address label. Messages are carried underneath the address label and are completely hidden for privacy. We advise all our customers to include a message so that the recipient knows who has sent them a gift. If you choose not to include a greeting we will state “no message” in the available space.

Back to questions


Where do I enter my Promotional Code?

After entering delivery addresses, enter the PROMO CODE in the box on the next screen.

Back to questions


Can you offer any discounts?

At certain times of the year we offer various discounts. Sign up for our newsletter or check our website for more details.

Back to questions


What savings will I get sending multiple hampers to one address?

The website will calculate the bulk cost for sending multiple hampers to an address, based on the hampers weight and volume. If you are sending a large quantity to an address please call us on +44 (0)1303 235625 and we can advise you.

Back to questions


How much does it cost to deliver a hamper?

On the detail of every hamper the delivery cost is displayed for delivery for one hamper to one address. If you are sending more than one hamper to an address then the website will calculate a discounted rate for you based on the weight and volume.

Back to questions


What are the delivery charges and surcharges?

Our delivery charges are clearly shown on our website, next to each hamper.

These prices are per hamper, per address and are based upon the weight of the hamper. If you are sending more than one hamper to a single address then you will be charged a “bulk delivery” charge which will be worked out at the checkout.

Back to questions


What are the delivery times?

If you opt for our standard UK delivery service this will take place between 8:00 – 18:00 Monday to Friday.

If you prefer premium delivery upgrades are available at a surcharge, options are:
• Pre 9:00
• Pre 10:00
• Pre noon
• Saturday pre noon

Back to questions


Can you deliver on a specific day?

Yes, you can choose either a 'named day' or 'week commencing' delivery slot during the ordering process.

There is a small surcharge of £2.00 + VAT per parcel to have a named day service. Saturday service incurs a surcharge of £12.50 + VAT. This is calculated by our online ordering system. For more information please refer to our Terms and Conditions.

Back to questions


If I choose a ‘week commencing’ delivery when will my hamper arrive?

Although we try our best to get the “week commencing” deliveries out of our warehouse as early in the week as possible, during our peak times (Christmas) we can only guarantee that your hamper will be delivered at some time during the week chosen. However, if you have provided us with your e-mail address at the time of ordering, we will send you a dispatch confirmation e-mail with “Track and Trace” information, as soon as your goods have been dispatched. Unfortunately, we are unable to provide a time that your hamper will arrive, most couriers deliver between the hours of 8:00 – 18:00.

Should you require your delivery by a specific day during that week select the “named day” option.

Back to questions


Can you do next day delivery?

We can do next day delivery as long as the hamper is ordered and processed before 13:00. However, this time may change during our busy periods i.e. September – December.

Back to questions


Do you deliver to PO Box or BFPO addresses?

No. Unfortunately we are unable to deliver to either PO Box or BFPO addresses.

Back to questions


Are there any other delivery restrictions?

We are unable to deliver on Sunday or Bank Holidays and we are unable to offer a next day service to certain postcodes within the UK - see Delivery details

Back to questions


Where can I send hampers to?

Please refer to our list of countries.

Hampers which do not contain fresh items (cheese) can be delivered to most European destinations and some further afield on request. Simply select the country you wish to send it to in the shopping basket stage of the check out process.

Back to questions


Do you deliver to the USA?

No, unfortunately due to strict customs regulations we are unable to deliver goods into the United States. This also applies to the majority of Middle East destinations. Please see the available country list.

Back to questions


How long does it take to deliver my hamper overseas?

For overseas delivery times please refer to our table for details. Unfortunately we cannot specify a named day for overseas deliveries and we have a limited ability to track the hampers once they have left the UK.

Back to questions


Can I send hampers to hospitals, universities or businesses?

Yes, however we cannot send hamper to patients in hospitals. This is due to patients being regularly transferred within hospital wings and their unknown health restrictions.

Back to questions


What is the VAT charge on my hamper?

The VAT charged for each hamper is clearly shown on our website next to the hamper of choice. Some items in the hampers are standard rated and others are zero rated, this will result in a mixed rate of VAT, therefore the VAT for each hamper will vary.

Back to questions


Is there any other method of payment other than credit card?


Online orders can only be paid by credit or debit card. If you wish to pay by BACS or cheque we would be happy to take your order over the phone. Please contact us on: 01303 235635.

Customers based outside the UK must place their order online and pay using a credit or debit card.

Back to questions


Is there a surcharge for paying with a credit card?

No. There is no surcharge for paying with a credit card.

Back to questions


Can you send me a copy of the invoice?

If you placed your order through our website you are able to log back in and print your invoice. Simply go to “my account” at the top the home page and selecting the “order history” option.

If you placed your order by e-mail or over the telephone, please e-mail enquiries@spicersofhythe.co.uk with your order number and we will arrange for this to be sent to you via e-mail.

Back to questions


Can I track my order?

If we have your e-mail address at the time of ordering an e-mail will be sent to you on the evening of dispatch giving you ‘Track and Trace’ information.

Back to questions


How will the hamper be packed when it arrives?

All our hampers are packed by hand and presented in a basket or presentation box which is then packed into an outer box, to protect it during transit. Each hamper will have a stock printed on the top right hand end of the outer box.

Back to questions


What is the shelf life of my hamper?

Hampers ordered for delivery in December will have expiry dates into the New Year.

Back to questions


Can I cancel my order?

Yes. Please refer to the Terms and Conditions for more information.

Back to questions


How do I cancel my order?

If you need to cancel your order you should call the office on 01303 235635 as soon as possible. For more details see our Cancellations & Returns policy.

Back to questions


Can you guarantee the delivery date?

Unfortunately not, there are many factors that can cause a delay in delivery, including mis-routing by the courier network, an incorrect or illegible address, adverse weather conditions and on one occasion, the couriers van was stolen! But these are rare occurrences and the courier drivers will endeavour to get your parcel to its destination on the day requested.

Back to questions


Can I contact the courier on the day of delivery?

Unfortunately not, any changes to the delivery details must be received two days before the expected delivery.

Back to questions


What should I do if my hamper has not been delivered?

Call our customers service team on 01303 235635 and quote the order number to a member of staff who will be more than happy to help you.

Back to questions


Why have I received a different jar of jam in my hamper than the one advertised?

On occasion we may have to substitute an item for another of equal or greater value. When designing hampers for our new range, we spend a lot of time sampling new products to ensure they are as delicious and as mouth wateringly scrumptious as you would expect. So, if we do need to substitute, you can be assured that the replacement item will in no way lesser the impact on your recipient.

Back to questions


What do I do if there are missing items?

All our hampers are hand packed with care. To ensure the safety of all the items some may have been packed beneath the top layer; it is likely that when you first open the hamper some items may not be visible, you will have to dig deep.

If after fully unpacking all the items you still find some missing items, please call our customer service team on 01303 235635.

Back to questions


What should I do if items in my hamper are damaged?

On the rare occasion a hamper arrives damaged, please take a photograph and e-mail this along with the details on enquires@spicersofhythe.co.uk with the order number, batch number (found on the outer box) and recipients address to enable us to send a replacement.

Back to questions


Will you pass on my personal information to other companies?

No. We will never give other companies our customer's details.

Back to questions


Why do I need to provide a telephone number for the recipient?


The telephone number is not always required but on the rare occasion that the delivery is unsuccessful, for example: remote addresses or the recipient not being at home, the courier would use the telephone number to contact the recipient and complete the delivery.

Back to questions


What happens if no one is in when the carrier delivers?

The couriers are instructed not to leave a parcel without a signature. If no-one is at home when they try to call they will endeavour to leave the hamper with a neighbour. If they are unable to do this, they will leave a card through the door to let the recipient know they tried to deliver and will ask the recipient to call to arrange redelivery. If the couriers do not hear from the recipient, or they are unable to deliver for any other reason, the hamper will be returned to us. To avoid this, when the driver feels there is a safe place to leave the hamper without signature, he will do so and leave instructions on a card through the door as to where to find the parcel.

As we do not have our own courier service this may vary slightly.

Back to questions


Ian Spicer|E: enquiries@spicersofhythe.co.uk|T: 01303 235625

Share this page:

Share on Facebook Share on Twitter Share on pinterest Share on Google Plus Share by email Share this page

Find us on:

Join our mailing list

What our customers say

I just wanted to say thanks very much for the hamper delivery. I am so very impressed with the way the hamper is packed! I wish I could pack a box like that!!! The feedback we have had so far is very positive with people very pleased and impressed with the change and the content.
10/12/2013 - Corporate Christmas Incentive|more »

Blog

The Best (and Worst) Mother’s Day Gifts

Mother’s Day is fast approaching, and what better way to spend the next few weeks than reminiscing about memorable presents received in the past! When your children are very little, their thoughtful (and often bizarre) gifts are always the ones...  more »

16 March 2017



Quick Links

Registered Address

Spicers of Hythe Ltd
Spicer House
Hythe
Kent
CT21 4LR
Company No. 02984046

Website

© Copyright 2017 Spicers of Hythe.
All rights reserved.

Website design by Frontmedia

Gold Merchant Award