Can you tell me if your hampers are suitable for allergy sufferers?
Where do I enter my Promotional Code?
How much does it cost to deliver a hamper?
What are the delivery charges and surcharges?
What are the delivery times?
Can you deliver on a specific day?
If I choose a ‘week commencing’ delivery when will my hamper arrive?
Can you do next day delivery?
Do you deliver to PO Box or BFPO addresses?
Are there any other delivery restrictions?
Can I track my order?
What is the shelf life of my hamper?
Can you guarantee the delivery date?
What should I do if the hamper has not been delivered?
Why have I received a different jar of jam in my hamper than the one advertised?
What do I do if there are missing items?
What should I do if items in my hamper are damaged?
You can order a hamper:-
Easy ordering guide:
Simply use the navigation buttons above to find the hamper(s) of choice. Click “add to basket”. Make sure you have the recipient(s) name, address, postcode, telephone number, personalised message and delivery instructions at the time of ordering. Choose the day of delivery before you check out and pay securely by credit or debit card.
By ordering this way you will have full access to the tracking information for the hamper so you can see at a glance when it has been delivered and all addresses added will be entered into your address book for future use to save you typing the addresses in full again.
Once you have chosen the hampers on the website and clicked on "Checkout"
There is an address finder to make easier for you to complete this section.
If you need to send a large number of hampers to many different addresses, you may find it easier and less time consuming to download our offline order form and bulk delivery spreadsheet. Once completed, simply e-mail both to email@example.com and our customer service team will process the order for you. You will receive an e-mail once the hampers have been dispatched, to confirm the tracking information.
There is no restriction to the number of hampers and addresses you can send hampers to through the website; however you may wish to speak to us to guide you on the easiest way to process your order. We specialise in large corporate and bespoke hamper orders, just call us today on +44 (0) 1303 235605 to speak to our Corporate Team you will help you through finding a gift solution to suit your budget and requirement.
Large corporate orders are generally dealt with over the phone by our customer service team who can discuss your requirements and send you the necessary order and address forms by e-mail for completion. You will still receive tracking information by e-mail once your hampers have been dispatched.
We do offer a bespoke hamper service for corporate volume orders (minimum 50 units). Please telephone our knowledgeable customer service staff on 01303 235600 for more information. It will help us to help you if you can have the following information available:
• Number of Hampers you are looking for
• The “wish list” of contents of your hamper
• Whether you would like alcohol or not
• How will deliveries be made (individual or bulk drop)
• Budget for hampers ex VAT
• Have you seen a similar hamper that you like the look of?
• Is this a surprise gift for your staff? (This is important so when you receive a call from us we can be discreet as to who we are, so the surprise is not ruined)
It is important that we have the correct information to ensure your hamper is delivered successfully. As soon as you are aware of an error please contact our customers service line on 01303 235635.
We are able to confirm the following:
As our hampers are designed to 'treat' clients, the contents are varied. There will be items that are suitable for all; such as delicious preserves, tea, coffee, savoury and sweet treats, which we hope that all will be enjoyed.
Yes. You can have a personalised message with each hamper, up to 200 characters including space and punctuation. Alternatively you can provide your own cards or compliment slips; provided they do not exceed the maximum size of A5. For this option please call the office customer service line on 01303 235635.
The message will be enclosed with the delivery documentation. Please note we do not enclose any pricing information with the delivery.
We can add your personal message as an integral part of the address label. Messages are carried underneath the address label and are completely hidden for privacy. We advise all our customers to include a message so that the recipient knows who has sent them a gift. If you choose not to include a greeting we will state “no message” in the available space.
After entering delivery addresses, enter the PROMO CODE in the box on the next screen.
At certain times of the year we offer various discounts. Sign up for our newsletter or check our website for more details.
The website will calculate the bulk cost for sending multiple hampers to an address, based on the hampers weight and volume. If you are sending a large quantity to an address please call us on +44 (0)1303 235625 and we can advise you.
On the detail of every hamper the delivery cost is displayed for delivery for one hamper to one address. If you are sending more than one hamper to an address then the website will calculate a discounted rate for you based on the weight and volume.
Our delivery charges are clearly shown on our website, next to each hamper.
These prices are per hamper, per address and are based upon the weight of the hamper. If you are sending more than one hamper to a single address then you will be charged a “bulk delivery” charge which will be worked out at the checkout.
If you opt for our standard UK delivery service this will take place between 8:00 – 18:00 Monday to Friday.
If you prefer premium delivery upgrades are available at a surcharge, options are:
• Pre 9:00
• Pre 10:00
• Pre noon
• Saturday pre noon
Yes, you can choose either a 'named day' or 'week commencing' delivery slot during the ordering process.
There is a small surcharge of £2.00 + VAT per parcel to have a named day service. Saturday service incurs a surcharge of £12.50 + VAT. This is calculated by our online ordering system. For more information please refer to our Terms and Conditions.
Although we try our best to get the “week commencing” deliveries out of our warehouse as early in the week as possible, during our peak times (Christmas) we can only guarantee that your hamper will be delivered at some time during the week chosen. However, if you have provided us with your e-mail address at the time of ordering, we will send you a dispatch confirmation e-mail with “Track and Trace” information, as soon as your goods have been dispatched. Unfortunately, we are unable to provide a time that your hamper will arrive, most couriers deliver between the hours of 8:00 – 18:00.
Should you require your delivery by a specific day during that week select the “named day” option.
We can do next day delivery as long as the hamper is ordered and processed before 13:00. However, this time may change during our busy periods i.e. September – December.
No. Unfortunately we are unable to deliver to either PO Box or BFPO addresses.
We are unable to deliver on Sunday or Bank Holidays and we are unable to offer a next day service to certain postcodes within the UK - see Delivery details
Please refer to our list of countries.
Hampers which do not contain fresh items (cheese) can be delivered to most European destinations and some further afield on request. Simply select the country you wish to send it to in the shopping basket stage of the check out process.
No, unfortunately due to strict customs regulations we are unable to deliver goods into the United States. This also applies to the majority of Middle East destinations. Please see the available country list.
For overseas delivery times please refer to our table for details. Unfortunately we cannot specify a named day for overseas deliveries and we have a limited ability to track the hampers once they have left the UK.
Yes, however we cannot send hamper to patients in hospitals. This is due to patients being regularly transferred within hospital wings and their unknown health restrictions.
The VAT charged for each hamper is clearly shown on our website next to the hamper of choice. Some items in the hampers are standard rated and others are zero rated, this will result in a mixed rate of VAT, therefore the VAT for each hamper will vary.
Online orders can only be paid by credit or debit card. If you wish to pay by BACS or cheque we would be happy to take your order over the phone. Please contact us on: 01303 235635.
Customers based outside the UK must place their order online and pay using a credit or debit card.
No. There is no surcharge for paying with a credit card.
If you placed your order through our website you are able to log back in and print your invoice. Simply go to “my account” at the top the home page and selecting the “order history” option.
If you placed your order by e-mail or over the telephone, please e-mail firstname.lastname@example.org with your order number and we will arrange for this to be sent to you via e-mail.
If we have your e-mail address at the time of ordering an e-mail will be sent to you on the evening of dispatch giving you ‘Track and Trace’ information.
All our hampers are packed by hand and presented in a basket or presentation box which is then packed into an outer box, to protect it during transit. Each hamper will have a stock printed on the top right hand end of the outer box.
Hampers ordered for delivery in December will have expiry dates into the New Year.
Yes. Please refer to the Terms and Conditions for more information.
If you need to cancel your order you should call the office on 01303 235635 as soon as possible. For more details see our Cancellations & Returns policy.
Unfortunately not, there are many factors that can cause a delay in delivery, including mis-routing by the courier network, an incorrect or illegible address, adverse weather conditions and on one occasion, the couriers van was stolen! But these are rare occurrences and the courier drivers will endeavour to get your parcel to its destination on the day requested.
Unfortunately not, any changes to the delivery details must be received two days before the expected delivery.
Call our customers service team on 01303 235635 and quote the order number to a member of staff who will be more than happy to help you.
On occasion we may have to substitute an item for another of equal or greater value. When designing hampers for our new range, we spend a lot of time sampling new products to ensure they are as delicious and as mouth wateringly scrumptious as you would expect. So, if we do need to substitute, you can be assured that the replacement item will in no way lesser the impact on your recipient.
All our hampers are hand packed with care. To ensure the safety of all the items some may have been packed beneath the top layer; it is likely that when you first open the hamper some items may not be visible, you will have to dig deep.
If after fully unpacking all the items you still find some missing items, please call our customer service team on 01303 235635.
On the rare occasion a hamper arrives damaged, please take a photograph and e-mail this along with the details on email@example.com with the order number, batch number (found on the outer box) and recipients address to enable us to send a replacement.
No. We will never give other companies our customer's details.
The telephone number is not always required but on the rare occasion that the delivery is unsuccessful, for example: remote addresses or the recipient not being at home, the courier would use the telephone number to contact the recipient and complete the delivery.
The couriers are instructed not to leave a parcel without a signature. If no-one is at home when they try to call they will endeavour to leave the hamper with a neighbour. If they are unable to do this, they will leave a card through the door to let the recipient know they tried to deliver and will ask the recipient to call to arrange redelivery. If the couriers do not hear from the recipient, or they are unable to deliver for any other reason, the hamper will be returned to us. To avoid this, when the driver feels there is a safe place to leave the hamper without signature, he will do so and leave instructions on a card through the door as to where to find the parcel.
As we do not have our own courier service this may vary slightly.
Ian Spicer|E: firstname.lastname@example.org|T: 01303 235625